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Berardinelli spends the rest of the book describing McKinsey’s new claim process, designed specifically for Allstate.

Starting with a recap of an accident involving Jose and Olivia Pincheira, Berardinelli progresses to Allstate’s handling of their claim and details how his experience as their trial lawyer leads to uncovering a business practice that, in his words, is 'The dark side of insurance.'Īfter Berardinelli quickly relates the facts of the Pincheiras’ accident, he introduces us to McKinsey and Company, a high profile consulting firm hired by Allstate in 1992, ostensibly to help redesign the company’s core business plan with special emphasis on claims handling. Trial attorney David Berardinelli’s book, From Good Hands to Boxing Gloves, tells about a side of the Allstate business plan the company management would prefer to keep secret. The following reviews were independently written by two active Allstate agents who do not know each other’s identities. In this issue of Exclusive Focus magazine, we are presenting two reviews of this controversial book about Allstate.

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